1. Scope
This Privacy Policy applies to the FrameX website, mobile applications, and related services operated by Beijing Frame Technology Co., Ltd. FrameX is a creative tool for extracting key video frames and managing visual assets.
2. Information We Process
To provide core product functionality, we may process the following information:
- Videos, images, and asset collections that you choose to import, process, or save.
- Device and app information, such as device model, operating system, app version, crash logs, and diagnostics.
- Account information, such as login identifiers, display name, avatar, or email address, if you choose to sign in or link an account.
- Purchase, subscription, ad display, or entitlement status information when those features are enabled.
- Contact information and issue details you provide through email or support channels.
3. Video and Image Processing
FrameX prioritizes local processing for video selection, frame extraction, and asset saving. Unless you actively use a feature that requires network transfer, such as cloud sync, account recovery, remote link parsing, or feedback upload, we do not intentionally upload your original video files.
4. Permissions
The app may request access to photos, media libraries, files, or the network. These permissions are used to import videos, save images, read assets, sync account status, and provide core services. You can manage permissions in your device settings, but disabling some permissions may affect related features.
5. Third-Party Services
FrameX may integrate third-party services such as Apple, Google, Firebase, Google Play Billing, AdMob, or other providers for authentication, analytics, crash diagnostics, payments, subscriptions, advertising, or cloud services. These providers process information under their own policies. We aim to share only the information necessary to provide the relevant functionality.
6. How We Use Information
We use information to provide and maintain product features, process accounts and subscriptions, improve stability, respond to support requests, protect security, comply with legal obligations, and complete necessary operational tasks.
7. Retention and Deletion
Local assets are generally stored on your device and managed by you. Account, subscription, support, and diagnostic information is retained only as long as needed for the purposes described above. You may request access, correction, or deletion of account-related information by contacting support@framex.vip.
8. Children
FrameX is not intended to knowingly collect personal information from children. If you are a minor, use FrameX only with the consent and guidance of a parent or legal guardian.
9. Updates
We may update this policy as product features, laws, or operational needs change. Material changes may be communicated through the website, in-app notice, or other reasonable means.
10. Contact
If you have questions about this Privacy Policy or our handling of information, contact us at support@framex.vip.